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Panel Discussion: Strategies and best practices for safeguarding transit revenue whilst providing customer service
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Are transit agencies accurately measuring journey fraud/fare evasion and how big an issue is this for transit agencies?
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What are the current trends in fare evasion? What is the balance between fraudulent travel and revenue leakage? What are the current approaches to mitigate both?
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Discuss how data analytics, AI and other technologies can be leveraged to detect and prevent revenue leakage.
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What can agencies do to combat journey fraud/fare evasion better, across all modes of travel?