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Panel Discussion: Strategies and best practices for safeguarding transit revenue whilst providing customer service

17 Jun 2024
Theatre 1
  • Are transit agencies accurately measuring journey fraud/fare evasion and how big an issue is this for transit agencies?   

  • What are the current trends in fare evasion? What is the balance between fraudulent travel and revenue leakage? What are the current approaches to mitigate both? 

  • Discuss how data analytics, AI and other technologies can be leveraged to detect and prevent revenue leakage. 

  • What can agencies do to combat journey fraud/fare evasion better, across all modes of travel?    

Deborah Wathen Finn, President - The Wathen Group
Mark Langmead, Director Revenue & Compass Operations - Translink Vancouver
Christian Henry, Senior VP & General Manager - Cubic Transportation Systems
Vikram Dogra, Former Chief Fare Transformation Officer - MBTA
View all Transport Ticketing North America 2024 - Conference Agenda