Today, PRESTO offers one of the most globally advanced fare payment systems in the world, having delivered leading innovation with the launch of new ways to pay for customers. With PRESTO's Open Payment credit and Interac debit solution and PRESTO in Google Wallet we are giving our customers more choice than ever before to make transit travel easier, but these complex launches also mean successfully working through challenges. This presentation will explore how a 'Customer first, Customer now' mindset continues to drive PRESTO towards innovation that is making transit better for all.