The Toronto Transit Commission (TTC) has been embarking on this transformative journey to modernize the fare collection system, with enhancements to customer experience and operational efficiency. We will take a closer look into the strategic initiatives and technological advancements, by exploring why this was important to us and our riders, our legacy model and the partnership with PRESTO, business and operational impacts, finally our challenges and lessons learned. Join us to discover future endeavors that will continue to propel the TTC’s journey to become more efficient, equitable and customer friendly.