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Panel Discussion: Account-Based Ticketing – A wonderful opportunity or a Major Compromise?

24 Jun 2025
Theatre 1
  • Explore how ABT can enhance the travel experience by enabling seamless multi-modal journeys with a single account and discuss the benefits this integration brings to riders  
  • Address the technical, financial and operational challenges agencies face when adopting ABT systems and identify solutions to streamline the transition    
  • Examine how agencies can leverage real-time fare collection during vendor negotiations to turn ABT implementation challenges into strategic advantages
  • Discuss strategies to enhance the passenger experience through ABT without losing key features like accurate fare calculation, enforcement and customer consistency
Moderator
Chris Tucker, Principal & Owner - Clevor Consulting
Panelist
Monica Howe, Fares Director - Utah Transit Authority
Israel Maldonado, Director of Fare Technology and Operations - San Diego Metropolitan Transit System (MTS)
View all Transport Ticketing North America 2025 Conference Agenda