Tap. Ride. Go - How WMATA launched Open-Loop in 6 months

In 2024, Metro set out to introduce open-loop payments in response to the changing payments expectations of its customers. As a capital city and major international tourist destination, the use of open payments for transit fares is expected and Metro needed to provide that functionality, especially as a host city for World Pride 2025. The project went live in May 2025 taking just six months to design, develop, test and deploy.

Since the successful launch on Metro, the WMATA team have now launched across Metrobus, Metro Parking and are expanding to regional partners in early 2027.

Come and hear from the team behind that deployment to hear how it was achieved.