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Unmissable Content at the Home of Fare Collection Innovation
Transport Ticketing North America is the key event for fare collection and passenger experience in North America, gathering over 350 transit professionals. Through in-depth case studies from leading operators, engaging presentations, and panel discussions, this gathering is the platform for transit professionals to set the agenda for the year ahead.
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08:30
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MODERNIZING FARE COLLECTION: FROM STRATEGY TO DELIVERYClarion Events & Chairperson Opening Remarks
08:40
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Guest Opening Remarks
09:00
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Keynote Panel Discussion: How Transport Leaders Are Rewriting the Future of Ticketing
10:30
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In 2024, Metro set out to introduce open-loop payments in response to the changing payments expectations of its customers. As a capital city and major international tourist destination, the use of open payments for transit fares is expected and Metro needed to provide that functionality, especially as a host city for World Pride 2025. The project went live in May 2025 taking just six months to design, develop, test and deploy.
Come and hear from the team behind that deployment to hear how it was achieved.
10:50
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An examination of TfL's 25-year journey from paper tickets to contactless payments, highlighting how innovation has improved customer experience while streamlining operations. The session will share key insights from TfL's evolution in customer payments and product design and look ahead to the principles guiding future developments. The audience will gain practical insights into the drivers of successful ticketing transformation, how customer behaviour has evolved, with takeaways relevant for cities, operators, and industry partners.
11:10
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Serving 22 transit operators across the Bay Area, Clipper accommodates a highly diverse operating environment, including distance-based and flat fares, varying tap requirements, and distinct agency discounts. Delivering a single account-based system across that landscape depends as much on governance as on technology. This session will examine how MTC leverages a shared vision for fare collection to align decision-making and regional program delivery, while navigating the rider experience with the inherent complexities of a multi-operator transit ecosystem.
11:30
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Session by MBTA
11:50
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After six years of fare-free service, KCATA, along with regional partner agencies, implemented a modern fare collection system in just six months. This session explores the planning, procurement, and deployment of contactless open payments and mobile ticketing under an accelerated timeline driven by community directives and influenced by the 2026 FIFA World Cup. Join this session to gain practical insights into project delivery, stakeholder coordination, customer transition, and lessons learned that can be applied to future fare collection initiatives.
12:10
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Open-loop payments are no longer a future ambition; they're becoming the new standard. Implementation is only the beginning. As agencies look to maximise return on investment, the focus is shifting to operational performance, revenue protection and delivering better passenger outcomes.
- How can agencies maximise the return on their open-loop investment? Discover how leading operators are reducing revenue leakage, improving payment performance and using data to strengthen financial and operational outcomes.
- What have agencies learned since going live? Hear practical lessons on procurement, legacy integration, customer adoption, payment risk and the operational realities of managing open loop at scale.
- How can open-loop become the foundation for better passenger experiences? Explore how agencies are enhancing fare capping, concessions and multimodal travel to deliver simpler, more seamless journeys.
- What's next for transit payments? As open loop matures, what should agencies prioritise next?
13:00
14:00
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SEAMLESS JOURNEYS: THE NEXT GENERATION OF TICKETING
- Explore the challenges of integrating legacy infrastructure, complex fare rules and multiple payment and ticketing channels while maintaining performance and reliability
- Examine how ABT can support fare capping, concessions and more seamless travel across modes, operators and regional networks
- Hear practical lessons on back-office integration, interoperability, customer adoption and operational resilience
14:40
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- Explore how EMV white label technology creates a unified standard for transit fare systems, combining traditional closed-loop and open-loop EMV approaches into a scalable, secure payment infrastructure.
- Discuss how adopting EMV white label can streamline ticketing infrastructure for operators, reduce maintenance costs and offer passengers flexible payment options with familiar contactless interfaces, including digital wallets and account-based ticketing
- Examine the role of EMV white label in enabling integrated, multimodal travel experiences and supporting future-orientated frameworks such as ABT & MaaS.
Moderator
15:00
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- Discuss how digital wallets are transforming the way passengers interact with transit systems, from ticketing to real-time payments
- Address barriers like infrastructure compatibility, security concerns and user adoption, while exploring future opportunities for innovation
- How digital wallets can support broader goals like multimodal transportation, sustainability and personalized customer experience
15:40
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- Do operators have the data quality, standards and governance required for AI to work across fare collection, or are we still years away?
- How to apply AI in environments with legacy hardware, fragmented back offices, inconsistent validations and strict safety/regulatory constraints
- Where AI deployments are genuinely delivering value today (fraud detection, demand prediction, customer service automation) and where the technology is struggling to move from pilot to full implementation
- How AI can improve the travel experience
16:30
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PROTECTING REVENUE IN THE DIGITAL ERAEvery year, tens of millions of pounds are lost to ticket fraud across the UK rail industry. Hear how LNER (London North Eastern Railway) is using the latest technology and machine learning to identify the growing digital footprint of fraudulent behaviour and improve fraud detection. The session will also explore how a collaborative, industry-wide approach across the UK Department of Transport and rail operators is tackling a challenge faced across Britain's rail network.
16:50
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- Discover the latest trends in fare evasion, understand the impact of fraudulent travel and revenue loss and explore effective strategies to mitigate both challenges
- Discuss how data analytics, AI and other innovative initiatives can help in detecting and preventing revenue leakage within transit systems
- Hear how collaborative approaches across agencies, operators and partners can deliver consistent policies, shared solutions and stronger network integrity
09:00
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- Examine how host cities integrated event and transport ticketing to move millions of fans efficiently and safely
- Explore lessons learned around fare models, digital ticketing, crowd management and multimodal journey planning
- Discuss how World Cup innovations can shape the future of public transport and major event mobility across North America
10:00
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PROCUREMNET & DELIVERING TRANSFORMATION
Following a joint RFP process involving 10 Californian transportation agencies, MST selected Jawnt to deploy a fully reloadable open-loop bus pass with the potential to work on any agency system that accepts contactless open-loop transactions.
Unlike previous regional bus pass procurement that required agencies to operate under a single managed vendor structure, this approach allows each agency to procure a pass under its own contractual agreement, select the specifics it needs and self-brand if it wishes. By using a common set of standards, passengers could ultimately buy 'one card' that works across participating systems, creating interconnected independently managed fare solutions.
10:20
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- Why fare collection projects often exceed budgets and practical strategies to improve procurement efficiency and financial outcomes
- The benefits of splitting equipment and separating components to drive competition, flexibility and innovation
- Are current procurement systems fit for purpose? How can authorities give big suppliers clarity and small suppliers the freedom to innovate?
10:45
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Fare collection transitions are among the most complex phases of modern fare payment system implementations. While agencies often focus on defining future-state technology and functionality, transition planning benefits from early, deliberate attention to ensure customer, operational, and system readiness. Experience across major fare-collection modernizations shows that when agencies clearly define their transition objectives and constraints upfront, it provides a stronger foundation for vendors to design effective, tailored transition approaches.
This session explores how early transition planning supports phased system design, parallel operations, and coordinated customer communication. Topics include aligning transition strategies with implementation sequencing, managing coexistence between legacy and new systems, and integrating transition considerations into governance, timelines, and outcome-based requirements. By treating transition planning as a core element of project success alongside extensive planning and realistic schedules, this session offers practical insights into how thoughtful, upfront transition strategies can improve outcomes for agencies, vendors, and riders.
11:40
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FARE MODELLING & POLICIES – MEETING THE CHANGING NEEDS OF YOUR PASSENGERSThis session will look at TTC's Fare Modernization Journey, focusing on the evolution of fare policies, fare mix, and the transition toward modern fare media and technologies. It presents fare modernization as a policy driven and technology-enabled journey that enhances customer experience while supporting flexible, future-ready fare collections.
12:00
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Session by Mobility Data
12:20
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- How are transit agencies balancing affordability and equity with ridership growth and the need to maintain sustainable revenues?
- Examine how ABT, open payments and mobile solutions are enabling more flexible fare models and simpler passenger experience
- Address the challenge of modernising fare collection while ensuring cash-dependent, unbanked and vulnerable passengers remain included
13:00
14:00
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- Discover how transit operators and authorities are turning fare and payment data into actionable insights that improve ridership, revenue and service planning
- Explore the challenges of balancing personalization, interoperability and innovation with growing privacy and cybersecurity requirements
- Learn how leading agencies are breaking down silos between ticketing, payments and operations to make smarter decisions in real time
14:40
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- How digital identity can streamline travel, automate concessions and support secure, inclusive access to public transport systems
- Exploring biometrics, authentication standards and data privacy to balance innovation with passenger confidence and compliance
- Exploring how national identity ID schemes and ABT can converge to deliver personalised, interoperable travel experiences
- What transport authorities, technology providers and policy makers must do to create trusted, inclusive and interoperable digital identity ecosystems
15:20
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- How to identify cyber security weaknesses, make recommendations on solutions and provide insight into improving customers' experiences
- Analyse emerging cyber threats in the transport ticketing ecosystem, from ransomware to fraud and their potential impact on global transit systems
- Explore encryption, multi-factor authentication and other critical security measures to protect sensitive information in ticketing transactions and customer accounts
- The role of Government, transport operators and cybersecurity experts in creating international standards and fostering real-time threat intelligence sharing
16:00
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Closing Remarks
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