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07:30
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Theatre 160 mins
08:30
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Theatre 110 mins
08:40
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Theatre 120 mins
09:00
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Theatre 145 mins
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Explore how emerging technologies like contactless payments, mobile ticketing and digital wallets are reshaping transit ticketing systems
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How can ticketing and fare policy be used to help meet agency or operator strategic objectives?
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How do we optimise ROI in ticketing?
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What substantial technological advancements will be applied to ticketing in the next 5 years and when will they be deployed in the field? Discuss the potential of AI-driven algorithms and data analytics
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09:45
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Theatre 120 minsThe MTA’s OMNY system captured its first one billion taps over a four-year period from May 2019 to July 2023. In the year since, it has already captured another 600 million taps with riders tapping now at a rate of 2.6 million times per weekday. Almost 100% of those taps are made with bankcards and digital wallets. Building on the positive momentum of OMNY’s success with open payments, we’ll first take a brief look back at the elements needed to introduce transit open payments and launch OMNY. And then we’ll open up the conversation about what remains to make transit open payments great for all parties in the fare payments ecosystem.
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10:05
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Coffee & Networking Break30 mins
10:35
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THE EVOLUTION OF OPEN AND CLOSED-LOOP TICKETINGTheatre 15 mins
10:40
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Theatre 120 mins
The Ventra Program has been at the cutting edge of fare collection innovation since 2013, from being one of the first account-based systems in the country allowing open payments, to a partnership with Apple and Google allowing you to tap your cell phone to pay for transit via the Ventra Mobile App and Digital Wallets. Now, Ventra is in the design and build phase of a project that will move the entire system to the cloud and enable even more convenience for Chicago transit riders. We will present a timeline to walk though the evolution of Ventra and into the future leveraging partnerships and innovation.
11:00
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Theatre 120 mins
This year the CTA is installing new fareboxes on over 1,800 buses that will be integrated with other bus systems for more efficient operations. In parallel, the agency we will be piloting new Ventra fare equipment on buses and at rail stations to upgrade card readers, vending machines, and retail devices. The collaboration and logistics of managing these projects, in tandem with other agency driven objectives, will be discussed.
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11:20
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Theatre 140 mins
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Discuss how agencies can maximize the benefits of an ABT solution, and improve the passenger experience, without sacrificing key features that customers and staff have come to rely on.
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Address the complexities and hurdles that agencies and operators face when transitioning to ABT systems, including technical, financial and operational challenges.
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Examine the role of both closed-loop and open-loop payment options in modern ABT solutions
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Identify key considerations in developing and executing a successful ABT transition strategy with your solution provider.
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11:55
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OPEN LOOP PAYMENTS – THE GOOD, THE BAD AND THE UNKOWNTheatre 15 mins
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12:00
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Theatre 120 mins
In May of 2021, Monterey-Salinas Transit became one of the first public transit agencies in the U.S. to roll-out a contactless, open-loop payment system for fare collection. Along the way, the agency encountered global supply chain issues, cellular network challenges, technology leadership changes, and a switch in vendors. Hear Michael discuss these, as well as the lessons learned; and why making such a fundamental change in the way the public can purchase their fares was absolutely worth the effort.
12:20
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Theatre 120 mins
The San Diego Metropolitan Transit System is in the final stages of open payment implementation. This session will explore the lessons learned and next steps.
12:40
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Theatre 120 mins
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13:00
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Networking and Lunch60 mins
14:00
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OPEN LOOP PAYMENTS – THE GOOD, THE BAD AND THE UNKOWNTheatre 130 mins
Open loop is becoming a popular fare-payments option for agencies in North America. But some are not fully aware of what they will need to pay to offer the service.
• Which costs should agencies rolling out open-loop payments be prepared for (and sometimes are not)? Merchant-service fees? Keeping terminals certified? Fraud and chargebacks?
• Regular interchange rates for transit agencies accepting open loop are some of the highest in the world. Should payments networks offer a special interchange rate for transit agencies?
• Do agencies lose an important part of their connection to their customers when they roll out open loop?
• Can agencies trust the financial industry to handle all their fares, or should they hedge their bets with closed loop?
• Most experts believe agencies still need closed loop; does this tend to limit use of open loop to visitors and other occasional riders
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14:30
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DELIVERING A BETTER CUSTOMER EXPERIENCETheatre 120 minsToday, PRESTO offers one of the most globally advanced fare payment systems in the world, having delivered leading innovation with the launch of new ways to pay for customers. With PRESTO's Open Payment credit and Interac debit solution and PRESTO in Google Wallet we are giving our customers more choice than ever before to make transit travel easier, but these complex launches also mean successfully working through challenges. This presentation will explore how a 'Customer first, Customer now' mindset continues to drive PRESTO towards innovation that is making transit better for all.
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14:50
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Theatre 120 minsWhat is best for customers in a highly connected region? This session will explore the challenges and opportunities of providing customers with seamless payment journeys across multiple transit operators that includes; regional transfers and passes, a diverse multimodal environment, a variety of geographic densities, all while incorporating several discount categories. As a case study we will explore how Clipper has been delivering a contactless closed loop system to the entire Bay Area for nearly 20 years and is on the doorstep of delivering a modern account-based system that incorporates open payments to almost 8 million people over a 7,000-square-mile area.
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15:10
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Theatre 130 mins
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15:40
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Coffee & Networking BreakTheatre 130 mins
16:10
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FARE EVASION, FRAUD AND REVENUE PROTECTIONTheatre 140 mins
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Are transit agencies accurately measuring journey fraud/fare evasion and how big an issue is this for transit agencies?
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What are the current trends in fare evasion? What is the balance between fraudulent travel and revenue leakage? What are the current approaches to mitigate both?
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Discuss how data analytics, AI and other technologies can be leveraged to detect and prevent revenue leakage.
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What can agencies do to combat journey fraud/fare evasion better, across all modes of travel?
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16:50
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REDUCED AND FREE FARES – THE GOLDEN TICKET TO INCREASING RIDERSHIP?Theatre 240 mins
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Discuss how reduced and free fares can make public transportation more accessible to low-income individuals and marginalized communities, potentially increasing ridership among these groups
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Debate the long-term financial viability of implementing reduced and free fare programs, considering potential revenue losses and alternative funding sources to support increased ridership. Is fare capping an economically naïve approach?
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Explore how fare policies influence commuter behaviour and perceptions of public transportation, examining whether reduced or free fares alone are sufficient to drive significant increases in ridership.
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17:30
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60 mins
08:00
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55 mins
08:55
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UNLOCKING THE FUTURE OF TRANSIT WITH MOBILE-BASED TICKETINGTheatre 15 mins
09:00
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20 mins
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09:20
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Theatre 140 mins
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What is the next generation of mobile-based ticketing solutions?
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Discuss the best solution for your agency and find out how some of these solutions can be implemented cost-effectively at a benefit for the user
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How can small and mid-sized agencies offer mobile ticketing in a modular and cost-effective manner
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10:00
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WHAT IS OPEN ARCHITECTURE AND HOW DO YOU ACHIEVE IT?Theatre 250 mins
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Identify the key elements of an open architecture solution and the benefit such a solution can provide.
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Examine various approaches for achieving an open architecture, including what agencies should be asking of vendors and the effects on system procurement strategy.
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Explore best practices and lessons learned in the design, delivery, and validation of open architecture solutions.
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Discuss the ways in which the move to an open architecture is changing how vendors and agencies are building and using modern payment solutions.
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10:50
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Coffee & Networking Break30 mins
11:20
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INCENTIVIZING EQUITY IN THE USTheatre 120 minsClose to 30% of Californians are either underbanked or unbanked. They have no access to credit and often use cash and non-bank payment methods to avoid the minimum balance requirements and high fees of US banks. This poses a significant hurdle to digital payment acceptance for merchants, such as the 250+ transit agencies in California, with smaller transactions that need to process in rapid succession. Cal-ITP is a group of initiatives and strategies to incentivize acceptance and use of customer-friendly, open payment methods, including for customers who are entitled to a price discount.
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11:40
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Theatre 150 mins
Open loop payments present an opportunity to engage and educate un/under banked transit riders about digital payment options.
- How can transit agencies leverage partnerships with banks and credit unions to benefit riders?
- Is this too far beyond the scope of what a transit agency should do? Are transit riders interested in banking products through their agency?
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12:30
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Networking and Lunch60 mins
13:30
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DELIVERING MAAS FOR MASSESTheatre 120 mins
TransLink's first Shared Mobility Pilot underscored the need for simplicity in encouraging Metro Vancouver residents to embrace multi-modal travel over personal vehicles. Building on these insights and in collaboration with the same shared mobility partners, we've now launched RideLink, a pilot app featuring easy bike and carshare registration, booking, and billing, real-time transit and vehicle status, and multi-modal trip planning, with TransLink's Compass Card as the key that unlocks it all. In this session we explore the collaborative effort to extend our card-based Compass system with trusted local companies and deliver sustainable mobility solutions for our rapidly growing and increasingly congested community.
13:50
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Theatre 120 mins
Its been a 3 year journey that started as a small pilot in DuPage county and is now one of the most successful on demand ADA travel programs in the country. Hear how Pace created a same day ADA ride program that allows riders to travel anywhere across the entire ADA service area with a seamless booking and payment process.
14:10
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30 mins
14:40
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50 mins
- What is the role of public agencies? What is the best roadmap for MaaS?
- What are the lessons learned from implementation?
- What are the biggest hurdles?
- What is the sustainable financial structure to support MaaS? How are you funding them today?
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15:30
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Theatre 130 minsRewards programs have been used by private mobility providers and some transit agencies. With open loop payments, transit agencies can leverage global tools for comprehensive rewards systems that benefit riders and meet transit agency goals. Some transit agencies are also experimenting with rewards programs to distribute mobility benefits more effectively. This session will look at how transportation agencies can achieve goals for both residents and state agencies: Improve transportation affordability by effectively distributing benefits to those who need them, Encourage a broader adoption of sustainable transit options by allowing users to receive or use their rewards across multiple mobility modes, and Foster collaboration between transit providers and market players by employing proven concepts running on secure, regulated, standardized technology from the retail world.Panelist
16:00
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Theatre 15 mins
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